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In tandem with Pacsoft’s client servicing Philosophy,
our Customer Support department has been assigned
the enviable task of focusing all its energies—round
the clock towards client satisfaction. The Software
that is implemented carries a value-added service—free
maintenance for a full year. In the event that the
client desires to renew the software maintenance,
a contract is entered into with the client for a further
period of a year at a nominal charge.
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Support includes the following activities |
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- Software implementation
- Product maintenance
- Hardware Support
- Distress call
| Annual
Maintenance Contract |
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Pac Soft also provides perpetual Support and Maintenance
to the Products it deals in by its unique Product
Maintenance Scheme, which involves entering into a
contract- “Annual Maintenance Contract (AMC)”.
Pac Soft has laid down a standard set of Guidelines
for carrying out its Annual Maintenance Contract,
which basically ensures proper planning and a proactive
approach to maintenance.
- Site Testing and preparing the ground before
installation
- A comprehensive Support Plan is outlined for
each client, which is requirement-specific
- A monthly preventive maintenance is carried
out wherein the client’s Site is checked
for power, voltage, connection, etc.
- Each computer is checked for proper functioning
of the hardware components and the systems are
scanned for viruses.
- In case a client is a first-time user, a complete
training is imparted as regards the Operating
System, common Application Software and general
troubleshooting techniques.
- Distress Calls are attended to within a span
of 24 hours.
- In addition to installing the hardware, a complete
Cataloguing is done to keep an inventory on the
systems and equipment supplied to the client.
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Hardware
support |
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Integration
support |
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Software
support |
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Facility
management |
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Server
installation |
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